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  1. BSB30115 CERTIFICATE III IN BUSINESS

Take the first step in your business career with a course designed to provide  training for office-related roles. Learn the practical skills necessary for employment, or bring yourself up-to-date with the most modern techniques if you’re looking to re-enter the workforce.

You will study the essential skills required in every office environment. A knowledge of general office techniques, reception and customer service, give our students the skills required to undertake entry level positions in reception and front desk, and with experience, to proceed to positions as personal assistants and office managers.

BSB30115 CERTIFICATE III IN BUSINESS

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This qualification will develop practical skills and knowledge to undertake a range of tasks in an office environment. You will develop skills in a broad range of competencies in varied office tasks, including customer service, recordkeeping, and customer service.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE- 086813G

DURATION

One semester (18 weeks of training plus a mid-semester break)

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of 10 years of schooling or equivalent
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 12 units – 1 core unit and 11 electives.  The elective units will be chosen by Sterling Business College.

Core Unit

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBDIV301 Work effectively with diversity
  • BSBEBU401 Review and maintain a website
  • BSBFLM311 Support a workplace learning environment
  • BSBINN301 Promote innovation in a team environment
  • BSBWRT301 Write simple documents
  • SITXEBS003 Build and launch a small business website
  • BSBITU304 Produce spreadsheets
  • BSBPRO301 Recommend products and services
  • BSBITU303 Design and produce business documents

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a range of Certificate IV level qualifications within the Business Services Training Package, or other Training Packages.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required for administrative and office support roles within industry. Customer service staff, administration assistant, junior secretary, receptionist are some of the careers available to graduates.

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