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  1. BSB30115 CERTIFICATE III IN BUSINESS
  2. BSB40315 CERTIFICATE IV IN CUSTOMER ENGAGEMENT

Take the first step in your business career with a course designed to provide  training for office-related roles. Learn the practical skills necessary for employment, or bring yourself up-to-date with the most modern techniques if you’re looking to re-enter the workforce.

You will study the essential skills required in every office environment. A knowledge of general office techniques, reception and customer service, give our students the skills required to undertake entry level positions in reception and front desk, and with experience, to proceed to positions as personal assistants and office managers.

BSB30115 CERTIFICATE III IN BUSINESS

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This qualification will develop practical skills and knowledge to undertake a range of tasks in an office environment. You will develop skills in a broad range of competencies in varied office tasks, including customer service, recordkeeping, and customer service.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE- 086813G

DURATION

One semester (18 weeks of training plus a mid-semester break)

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of 10 years of schooling or equivalent
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 12 units – 1 core unit and 11 electives.  The elective units will be chosen by Sterling Business College.

Core Unit

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBDIV301 Work effectively with diversity
  • BSBEBU401 Review and maintain a website
  • BSBFLM311 Support a workplace learning environment
  • BSBINN301 Promote innovation in a team environment
  • BSBWRT301 Write simple documents
  • SITXEBS003 Build and launch a small business website
  • BSBITU304 Produce spreadsheets
  • BSBPRO301 Recommend products and services
  • BSBITU303 Design and produce business documents

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a range of Certificate IV level qualifications within the Business Services Training Package, or other Training Packages.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required for administrative and office support roles within industry. Customer service staff, administration assistant, junior secretary, receptionist are some of the careers available to graduates.

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BSB40215 CERTIFICATE IV IN CUSTOMER ENGAGEMENT

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Enhancing customer engagement has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.

The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE – 087697J

DURATION

One semester (18 weeks of training plus a mid-semester break)

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of 12 years of schooling or equivalent
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 13 units – 3 core units and 10 electives.  The elective units will be chosen by Sterling Business College.

Core Units

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBLED401 Develop teams and individuals
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units

  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBMKG419 Analyse consumer behaviour
  • BSBWOR403 Manage stress in the workplace
  • BSBINN301 Promote innovation in a team environment
  • BSBLDR402 Lead effective workplace relationships
  • BSBMGT402 Implement operational plan
  • BSBEBU401Review and maintain a website
  • BSBFLM311 Support a workplace learning environment
  • BSBMGT407 Apply digital solutions to work processes

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a range of Diploma level qualifications within the Business Services Training Package, or other Training Packages.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required for administrative/supervisory positions within industry.