BSBADV602 Develop an advertising campaign
You will learn how to develop an advertising campaign in response to an advertising brief, including clarifying and defining campaign objectives, preparing the advertising budget, and scheduling.
BSBCMM401 Make a presentation
This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.
BSBCUS401 Coordinate implementation of customer service strategies
You will learn how to advise, carry out and evaluate customer service strategies for addressing customer needs and problems
BSBCUS402 Address customer needs
Managing the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are the skills you cover in this unit.
BSBCUS403 Implement customer service standards
This unit describes what is required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
BSBFIM501 Manage budgets and financial plans
This unit describes the skills and knowledge you require to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation.
BSBFIM601 Manage finances
You will learn how to undertake budgeting, financial forecasting and reporting requirements, and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity.
BSBHRM506 Manage recruitment, selection and induction processes
This unit describes the performance outcomes, skills and knowledge required to manage all aspects of the recruitment selection and induction processes in accordance with organisational policies and procedures.
BSBHRM513 Manage workforce planning
This unit describes the skills and knowledge required to manage planning in relation to an organisation’s workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.
BSBHRM602 Manage human resources strategic planning
You will develop, implement and maintain a strategic approach to managing human resources to ensure that the organisation has the structure and staff to meet current and foreseeable business and performance objectives
BSBINN301 Promote innovation in a team environment
You will learn the skills and gain the knowledge required to be an effective and pro-active member of an innovative team.
BSBINN601 Lead and manage organisational change
This unit describes the skills and knowledge you require to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
BSBIPR501 Manage intellectual property to protect and grow business
You will learn how to protect, secure and effectively use intangible assets of value to an organisation. It focuses on establishing and maintaining systems to protect and exploit an organisation’s intellectual property to ensure business growth.
BSBLDR401 Communicate effectively as a workplace leader
This unit assists you to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.
BSBLDR402 Lead effective workplace relationships
Leadership plays a role in developing and maintaining effective workplace relationships. You will learn how to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
BSBLDR403 Lead team effectiveness
You will learn how to plan and supervise the performance of the team and develop team cohesion. Often this also means provide leadership for the team and bridging the gap between the management of the organisation and the team members.
BSBLDR511 Develop and use emotional intelligence
This unit includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
Students will cover the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
BSBLDR502 Lead and manage effective workplace relationships
This unit will assist you to lead and manage effective workplace relationships by establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.
BSBMGT402 Implement operational plan
Students will plan activities to achieve the measurable, stated objectives of the team and the organisation. You will learn how to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
BSBMGT502 Manage people performance
You will learn how to manage the performance of staff who report to them directly in this unit. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management,
BSBMGT517 Manage operational plan
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. You will learn to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
BSBMGT519 Incorporate digital solutions into plans and practices
The application of digital solutions can often improve workplace innovation and productivity. In this unit you will learn how to implement digital solutions into organisational processes and practices. It covers identifying and evaluating opportunities, accessing technological expertise, and managing the changes associated with new technology.
BSBMGT605 Provide leadership across the organisation
You will demonstrate senior leadership behaviour, and personal and professional competence in this unit.
BSBMGT608 Manage innovation and continuous improvement
You will learn how to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded in this unit.
BSBMGT615 Contribute to organisation development
You will learn the skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals.
BSBMGT616 Develop and implement strategic plans
Establishing the strategic direction of the organisation, sustaining a competitive advantage and enhancing competitiveness, is an outcome you require in this unit. It requires analysis and interpretation of relevant markets, capability assessment of the organisation, and its existing and potential competitors and allies. You will also cover implementation of the strategic plan.
BSBMGT617 Develop and implement a business plan
Learn the steps required to develop and implement a business plan which assists in determining the effective functioning and success of the organisation.
BSBMGT624 Develop and implement corporate social responsibility
You will learn the steps to consult with stakeholders to develop, implement and evaluate corporate social responsibility policy ensuring the organisation is positioned for its long-term viability and success.
BSBMKG607 Manage market research
You will learn how to prepare for, manage and evaluate market research projects across an organisation in this unit.
BSBMKG609 Develop a marketing plan
You will research, develop and present a marketing plan for an organisation in this unit.
BSBPMG522 Undertake project work
You will learn what is required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.
BSBREL501 Build international client relationships
Learning how to build effective international client relationships including analysing, identifying and applying culturally appropriate communication strategies is covered in this unit.
BSBREL502 Build international business networks
You will learn how to build international business networks that benefit the business and its clients in a culturally appropriate way in this unit.
BSBRSK501 Manage risk
The skills and knowledge you require to manage risks in a range of contexts across the organisation or for a specific business unit or area is covered in this unit.
BSBSUS501 Develop workplace policy and procedures for sustainability
Developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists is a requirement of leaders and managers. You will develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
This important unit describes the skills and knowledge you will require to implement and monitor the organisation’s workplace health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
BSBWOR404 Develop work priorities
When designing your own work schedules and work plans, you will establish priorities for your work. This unit will train you to monitor and obtain feedback on your own work performance and access learning opportunities for professional development.
BSBWOR502 Lead and manage team effectiveness
Working at a managerial level often requires the facilitation of work teams and building a positive culture within the work teams. In this unit describes you will be trained to lead teams in the workplace and to actively engage with the management of the organisation.
BSBWRK520 Manage employee relations
If you want to oversee industrial relations and manage conflict and grievances in an organisation this is the unit for you! You will learn how to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.
TAEDEL404 Mentor in the workplace
You will learn how to establish and develop a professional mentoring relationship with a learner, in particular an apprentice or trainee employed by, or undertaking work placement in, a workplace. It includes establishing the need for mentoring, developing a mentoring plan/framework, facilitating and monitoring the mentoring relationship, and evaluating the effectiveness of mentoring,