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  1. SIT20116 CERTIFICATE II IN TOURISM
  2. SIT30216 CERTIFICATE III IN TRAVEL
  3. SIT40116 CERTIFICATE IV IN TRAVEL AND TOURISM

The travel industry encompasses businesses acting as agents to sell travel, tour and accommodation services, as well as businesses that mainly arrange, assemble, wholesale and retail tours.  An understanding of Agency operations and general office and computing skills, will equip you with the fundamental knowledge and skills for working in the travel office environment.

Technology is having a major impact on how consumers obtain destination and product information and how industry markets and distributes its products, which means industry personnel need expert destination and product knowledge to respond to detailed enquiries.

SIT20116 CERTIFICATE II IN TOURISM

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This program provides an overview of the tourism industry and introduces practical administrative skills including safety and security in the workplace, customer service, simple computing tasks and some basic administrative tasks.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE – 090913B

DURATION

One Term – 9 weeks

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of 10 years of schooling or equivalent
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 11 units – 4 core units and 7 electives.  The elective units will be chosen by Sterling Business College.

Core Units

  • SITTIND001Source and use information on the tourism and travel industry
  • SITXCCS003 Interact with customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices

Elective Units

  • SITXCOM001 Source and present information
  • SITTTSL002 Access and interpret product information
  • SITTTSL009 Process travel-related documentation
  • SITTTSL008 Book supplier services
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • BSBDIV301 Work effectively with diversity

**Please note: course units may vary

 Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a Certificate III qualification in Travel.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required to work in a junior role in many tourism and travel industry sectors. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.

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SIT30216 CERTIFICATE III IN TRAVEL

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The exciting world of travel awaits you as a domestic and international travel consultant. These Travel and Tourism courses introduce the complex structure and organisation of the travel industry, particularly at a consultant level.

You will learn about the world’s best travel destinations, how to get there, where to stay, different currencies, the sights and places not to be missed. We talk about cultures, foods, transportation – everything needed to help clients make the right destination choice.

Our Certificate III in Travel course is practically orientated, and designed to reflect the role of an international travel consultant. Graduates are equipped with the formal necessary training, knowledge and skills to gain employment as an Australian and/or International Travel Consultant with travel agencies, wholesale tour operators, tourist information centres and consolidators. Training assists you to develop well-rounded retail travel and operational skills in leisure, corporate, domestic or international sales.

Our students will also receive a Sabre certificate on successful completion of their Computerised Reservation System unit which will provide them with a valuable certificate that is recognised the world over. *

*Please note that the Sabre certificate is an industry certificate, and is not part of an AQF qualification.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE – 090948B

DURATION

One semester (18 weeks of training plus a mid-semester break)

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of 10 years of schooling or equivalent
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 17 units – 14 core units and 3 electives.  The elective units will be chosen by Sterling Business College.

Core Units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL012 Construct normal international airfares
  • SITTTSL013 Construct promotional international airfares
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices

Elective Units

  • SITTTSL007 Process reservations
  • SITTTSL016 Provide specialist advice on cruises
  • BSBDIV301 Work effectively with diversity

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

Your Certificate III in Travel gives you the skill for further study in Travel and Tourism such as the Certificate IV in Travel and Tourism.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required to work in the retail travel or outbound wholesale sector for companies that cover or specialise in leisure, corporate, domestic or international sales.

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SIT40116 CERTIFICATE IV IN TRAVEL AND TOURISM

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Our Certificate IV course reflects the change in responsibilities from a travel consultant (Certificate III in Travel) to the higher level skills required of the manager/operator. The additional units offered in the Certificate IV program are especially designed for the added responsibilities expected of a manager such as superior customer service skills, planning strategies, finance, marketing, leadership and coaching skills. Your Certificate IV in Travel and Tourism could build a career as a:

  • Sales Coordinator
  • Operations Supervisor
  • Senior Retail Consultant
  • Reservation Sales Supervisor

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE – 094238M

DURATION

One semester (18 weeks of training plus a mid-semester break)

STUDY MODE

Face to face training

TRAINING LOCATION

On campus at Sterling Business College – 65 Newcastle St Perth

ADMISSION REQUIREMENTS

  • Completion of SIT30216 Cert III in Travel
  • English proficiency – Please see Entry Requirements for further details

COURSE UNITS

To achieve this qualification you will be required to successfully complete 19 units – 7 core units and 12 electives.  The elective units will be chosen by Sterling Business College.

Core units

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXHRM001 Coach others in job skills
  • SITXWHS003 Implement and monitor work health and safety practices

Elective units

  • SITXEBS003 Build and launch a small business website
  • BSBEBU401 Review and maintain a website
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL016 Provide specialist advice on cruises

The following units are done as part of our Certificate III in Travel:

  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL016 Provide specialist advice on cruises
  • SITXCOM002 Show social and cultural sensitivity
  • BSBDIV301 Work effectively with diversity

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you could progress to Diploma or Advanced Diploma qualifications in Travel and Tourism, Events or other service industry areas.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

This qualification provides a pathway to work in any sector of the tourism and travel industry as a supervisor or senior operations coordinator.

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