BSBADV507 Develop a media plan
You will develop a media plan within a given budget, by defining requirements, selecting media vehicles and determining a schedule. This is particularly useful if you are working within a direct marketing role with responsibility for planning media requirements for direct marketing campaigns or offers.
BSBADV602 Develop an advertising campaign
You will learn how to develop an advertising campaign in response to an advertising brief, including clarifying and defining campaign objectives, preparing the advertising budget, and scheduling.
BSBCMM401 Make a presentation
This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.
BSBCRT401 Articulate, present and debate ideas
This unit assists you to articulate, present and debate ideas using creative techniques in order to provoke response, reaction and critical discussion.
BSBCUS401 Coordinate implementation of customer service strategies
You will learn how to advise, carry out and evaluate customer service strategies for addressing customer needs and problems
BSBCUS402 Address customer needs
Managing the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are the skills you cover in this unit.
BSBCUS403 Implement customer service standards
This unit describes what is required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
BSBFIM501 Manage budgets and financial plans
This unit describes the skills and knowledge you require to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation.
BSBFIM601 Manage finances
You will learn how to undertake budgeting, financial forecasting and reporting requirements, and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity.
BSBHRM501 Manage human resources services
This unit will assist you to plan, manage and evaluate delivery of human resource services, integrating business ethics. It is most suitable to individuals with responsibility for coordinating a range of human resource services across an organisation.
BSBHRM506 Manage recruitment, selection and induction processes
This unit describes the performance outcomes, skills and knowledge required to manage all aspects of the recruitment selection and induction processes in accordance with organisational policies and procedures.
BSBHRM513 Manage workforce planning
This unit describes the skills and knowledge required to manage planning in relation to an organisation’s workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.
BSBINN301 Promote innovation in a team environment
You will learn the skills and gain the knowledge required to be an effective and pro-active member of an innovative team.
BSBINN601 Lead and manage organisational change
This unit describes the skills and knowledge you require to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
BSBITU402 Develop and use complex spreadsheets
This unit describes what is required to use spreadsheet software to complete business tasks and produce complex documents. It is useful in a range of work environments in the creation of complex spreadsheets to store and retrieve data.
BSBLDR403 Lead team effectiveness
You will learn how to plan and supervise the performance of the team and develop team cohesion. Often this also means provide leadership for the team and bridging the gap between the management of the organisation and the team members.
BSBMGT402 Implement operational plan
Students will plan activities to achieve the measurable, stated objectives of the team and the organisation. You will learn how to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
BSBMGT407 Apply digital solutions to work processes
In this unit you will learn how to integrate digital technologies into common management practice.
BSBMGT615 Contribute to organisation development
You will learn the skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals.
BSBMKG401 Profile the market
Profiling a target market or market segments in accordance with a marketing plan and to develop market positioning strategies is covered here.
BSBMKG419 Analyse consumer behaviour
This unit describes the skills and knowledge you require to analyse consumer behaviour to target marketing to specific markets and specific needs.
BSBMKG501 Identify and evaluate marketing opportunities
The skills and knowledge you require to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations are developed in this unit.
BSBMKG502 Establish and adjust the marketing mix
Determining the optimum marketing mix for a business through analysis of inter-related marketing components is what you will cover in this unit.
BSBMKG523 Design and develop an integrated marketing communication plan
This unit provides you with the skills and knowledge required to identify and evaluate the range of marketing communication options and media, to design an integrated marketing communication plan, and to develop a marketing communication brief and creative brief reflecting client needs and preferences.
BSBMKG537 Develop a social media engagement plan
You will learn how to effectively plan engagement with a preferred target audience on social media.
This unit is very useful for those working in a variety of marketing and communications occupational roles who have responsibility for developing social media plans and facilitating social engagement for the business.
BSBMKG603 Manage the marketing process
This unit describes the skills and knowledge you require to strategically manage the marketing process and marketing personnel within an organisation.
BSBMKG609 Develop a marketing plan
You will research, develop and present a marketing plan for an organisation in this unit.
BSBPMG522 Undertake project work
You will learn what is required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.
BSBREL401 Establish networks
This unit will assist you to develop and maintain effective work relationships and networks through relationship building and negotiation skills in your workplace
BSBREL402 Build client relationships and business networks
You will learn how to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes. This unit is particularly useful for people who depend on excellent interpersonal relationships and communication skills to achieve success.
BSBRSK501 Manage risk
The skills and knowledge you require to manage risks in a range of contexts across the organisation or for a specific business unit or area is covered in this unit.
BSBSMB401 Establish legal and risk management requirements of small business
This unit describes the skills and knowledge required to identify and comply with all regulations affecting the business.
BSBSMB403 Market the small business
You will be able to monitor and improve business performance via a clear marketing strategy integrated into the business plan.
BSBSMB404 Undertake small business planning
This unit describes the skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives.
BSBSMB421 Manage small business finances
You will learn how to implement and review financial management strategies, including by using new and emerging digital technologies.
BSBSUS501 Develop workplace policy and procedures for sustainability
Developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists is a requirement of leaders and managers. You will develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
This important unit describes the skills and knowledge you will require to implement and monitor the organisation’s workplace health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
BSBWOR404 Develop work priorities
When designing your own work schedules and work plans, you will establish priorities for your work. This unit will train you to monitor and obtain feedback on your own work performance and access learning opportunities for professional development.
SITXCOM005 Manage conflict
This unit describes the skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.
SITXMPR001 Coordinate production of brochures and marketing materials
You will gain the skills and knowledge required to coordinate the development process for brochures and other marketing materials from a content and production perspective.