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  1. BSB30115 CERTIFICATE III IN BUSINESS
  2. BSB40315 CERTIFICATE IV IN CUSTOMER ENGAGEMENT

Take the first step in your business career with a course designed to provide  training for office-related roles. Learn the practical skills necessary for employment, or bring yourself up-to-date with the most modern techniques if you’re looking to re-enter the workforce.

You will study the essential skills required in every office environment. A knowledge of general office techniques, reception and customer service, give our students the skills required to undertake entry level positions in reception and front desk, and with experience, to proceed to positions as personal assistants and office managers.

BSB30115 CERTIFICATE III IN BUSINESS

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This qualification will develop practical skills and knowledge to undertake a range of tasks in an office environment. You will develop skills in a broad range of competencies in varied office tasks, including customer service, recordkeeping, and customer service.

CAREERS: Customer service staff, administration assistant, junior secretary, receptionist are some of the careers available to graduates.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE- 086813G

DURATION

One semester (18 weeks of training plus a mid-semester break)

ADMISSION REQUIREMENTS

Completion of 10 years of schooling or equivalent

COURSE UNITS

To achieve this qualification you will be required to successfully complete 12 units – 1 core unit and 11 electives.  The elective units will be chosen by Sterling Business College.

  • BSBCUS301 Deliver and monitor a service to customers
  • BSBCMM301 Process customer complaints
  • BSBDIV301 Work effectively with diversity
  • BSBPRO301 Recommend products and services
  • BSBINN301 Promote innovation in a team environment
  • SITXCOM002 Show social and cultural sensitivity
  • BSBLDR403 Lead team effectiveness
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBINM301 Organise workplace information
  • BSBITU306 Design and produce business documents
  • BSBWRT301 Write simple documents
  • BSBADM311 Maintain business resources

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a range of Certificate IV level qualifications within the Business Services Training Package, or other Training Packages.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required for administrative and office support roles within industry.

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BSB40215 CERTIFICATE IV IN CUSTOMER ENGAGEMENT

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Customer service has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.

The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.

TRAINING PACKAGE STATUS – current

CRICOS COURSE CODE – 087697J

DURATION

One semester (18 weeks of training plus a mid-semester break)

ADMISSION REQUIREMENTS

Completion of 12 years of schooling, completion of a Certificate III qualification, or equivalent

COURSE UNITS

To achieve this qualification you will be required to successfully complete 13 units – 3 core units and 10 electives.  The elective units will be chosen by Sterling Business College.

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBMKG419 Analyse consumer behaviour
  • BSBPRO301 Promote products and services
  • BSBLED401 Develop teams and individuals
  • BSBMGT401 Show leadership in the workplace
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBINN301 Promote innovation in a team environment
  • BSBLDR402 Lead effective workplace relationships
  • BSBLED501 Develop a workplace learning environment
  • BSBMGT402 Implement operational plan
  • BSBPMG522 Undertake project work

**Please note: course units may vary

Read more about each unit

PATHWAYS

Study pathways

After achieving this qualification you may choose to undertake a range of Diploma level qualifications within the Business Services Training Package, or other Training Packages.

Note: SBC may not offer all qualifications listed above in possible pathways

Employment pathways

After achieving this qualification you will have the knowledge and skills required for administrative/supervisory positions within industry.