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COURSE DESCRIPTION
This course is designed to
reflect the role of an international travel consultant.
General agency operations, office skills
and customer service skills are taught. Product and destination knowledge
is developed to enable the provision of accurate and up-to-date advice to
customers. Training is given in manual fare construction for both domestic
and international destinations, following IATA regulations and guidelines,
and SABRE Computerised Reservations System training is also provided.
COURSE DURATION
One semester
ADMISSION REQUIREMENTS
Completion of 10 years of
schooling or equivalent.
EMPLOYMENT OPPORTUNITIES
This course equips graduates with
the formal necessary training, knowledge and skills to gain employment as
an Australian and/or International Travel Consultant with travel agencies,
wholesale tour operators, airlines, coach tour operators, tourist
information centres and consolidators.
COURSE UNITS *
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SITTIND001A
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Develop and update
tourism industry knowledge
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SITTTSL001A
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Operate an online
information system
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SITTTSL002A
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Access and interpret
product information
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SITTTSL004A
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Source and provide
Australian destination information and advice
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SITTTSL005A
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Sell tourism products
and services
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SITTTSL006A
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Prepare quotations
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SITTTSL008A
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Book and coordinate
supplier services
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SITTTSL009A
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Process travel-related
documentation
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SITTTSL010A
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Control reservations or
operations using a computerised system
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SITXADM001A
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Perform office
procedures
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SITXCOM002A
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Work in a socially
diverse environment
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SITXCOM004A
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Communicate on the
telephone
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SITXOHS001A
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Follow health, safety
and security procedures
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BSBCMN205A
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Use business technology
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BSBCMN306A
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Produce business
documents
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SITTTSL003A
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Source and provide
international destination information and advice
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SITTTSL013A
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Construct normal
international airfares
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SITTTSL014A
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Construct promotional
international airfares
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SITXCOM003A
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Deal with conflict
situations
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SITTTSL012A
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Construct domestic
airfares
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SITXADM003A
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Write business documents
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* Course units may vary slightly
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