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- CERTIFICATE II IN TOURISM
- CERTIFICATE III IN TOURISM (Retail Travel Sales)
- CERTIFICATE IV IN TOURISM
The exciting world of travel awaits you as a domestic and international travel consultant. These Travel and Tourism courses introduce the complex structure and organisation of the travel industry, particularly at a consultant level.
Students learn about the world’s best travel destinations, how to get there, where to stay, different currencies, the sights and places not to be missed. They learn about cultures, foods, transportation – everything needed to help clients make the right destination choice. An understanding of Agency operations and general office and computing skills, will equip students with the fundamental knowledge and skills for working in any office environment.
SIT20107 CERTIFICATE II IN TOURISM (CRICOS Code: 059314F)
This program will provide an overview of the tourism industry and introduce practical administrative skills including safety and security in the workplace, customer service, simple computing tasks and some basic administrative tasks.
DURATION – One Term – 9 weeks
ADMISSION REQUIREMENTS - Completion of 10 years of schooling or equivalent
COURSE UNITS
- Develop and update tourism industry knowledge
- Follow health, safety and security procedures
- Work with colleagues and customers
- Work in a socially diverse environment
- Communicate on the telephone
- Perform office procedures
- Access and interpret product information
- Use business technology
- Process travel related documentation
- Recommend products and services
- Organise schedules
**Please note: course units may vary
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SIT30207 CERTIFICATE III IN TOURISM (Retail Travel Sales) (CRICOS Code: 072013K)
Our Certificate III in Tourism course is practically orientated, and designed to reflect the role of an international travel consultant. Graduates are equipped with the formal necessary training, knowledge and skills to gain employment as an Australian and/or International Travel Consultant with travel agencies, wholesale tour operators, tourist information centres and consolidators. Training is given in: Virgin Atlantic, Sabre Computerised Reservations System and manual fare construction following IATA regulations and guidelines.
Our students will receive a SABRE certificate on successful completion of their Computerised Reservation System course and also have the wonderful opportunity to participate in the Virgin Atlantic and GTMC course (Guild of Travel Management Companies), which on successful completion will provide them with a valuable additional certificate that is recognised the world over.
DURATION - One Semester – 18 weeks
ADMISSION REQUIREMENTS - Completion of 10 years of schooling or equivalent
COURSE UNITS
- Develop and update tourism industry knowledge
- Operate an online information system
- Access and interpret product information
- Source and provide Australian destination information and advice
- Sell tourism products and services
- Prepare quotations
- Process financial transactions
- Book and coordinate supplier services
- Process travel-related documentation
- Control reservations or operations using a computerised system
- Perform office procedures
- Work in a socially diverse environment
- Work with colleagues and customers
- Communicate on the telephone
- Follow health, safety and security procedures
- Use business technology
- Design and produce business documents
- Source and provide international destination information and advice
- Construct normal international airfares
- Construct promotional international airfares
- Deal with conflict situations
- Construct domestic airfares
- Monitor work operations
**Please note: course units may vary
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SIT40207 CERTIFICATE IV IN TOURISM (CRICOS Code: 072017F)
The Certificate IV course reflects the change in responsibilities from the travel consultant (Certificate III in Tourism) to the higher level skills required of the manager/operator. The additional units offered in the Certificate IV program are especially designed for the added responsibilities expected of a manager such as superior customer service skills, planning strategies, finance, marketing, leadership and coaching skills.
DURATION - One Semester – 18 weeks
ADMISSION REQUIREMENTS - Completion of 12 years of schooling or equivalent
, or completion of Certificate III in Tourism)
COURSE UNITS
- Develop and update tourism industry knowledge
- Design and produce business documents
- Use business technology
- Write business documents
- Communicate on the telephone
- Perform office procedures
- Deal with conflict situations
- Work in a socially diverse environment
- Work with colleagues and customers
- Coach others in job skills
- Implement workplace health, safety and security procedures
- Lead and manage people
- Monitor work operations
- Create electronic presentations
- Review and maintain a website
- Process payroll
- Process accounts payable and receivable
- Maintain a general ledger
- Apply first aid
- Profile the market
- Coordinate implementation of customer service strategies
- Address customer needs
- Market the small business
- Plan small business finances
- Undertake small business planning
**Please note: course units may vary
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