BSBCMM401 Make a presentation

This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.

BSBCRT401 Articulate, present and debate ideas

This unit assists you to articulate, present and debate ideas using creative techniques in order to provoke response, reaction and critical discussion.

BSBCUS401 Coordinate implementation of customer service strategies

You will learn how to advise, carry out and evaluate customer service strategies for addressing customer needs and problems

BSBCUS402 Address customer needs

Managing the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are the skills you cover in this unit.

BSBCUS403 Implement customer service standards

This unit describes what is required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.

BSBHRM506 Manage recruitment, selection and induction processes

This unit describes the performance outcomes, skills and knowledge required to manage all aspects of the recruitment selection and induction processes in accordance with organisational policies and procedures.

BSBINN301 Promote innovation in a team environment

You will learn the skills and gain the knowledge required to be an effective and pro-active member of an innovative team.

BSBMGT402 Implement operational plan

Students will plan activities to achieve the measurable, stated objectives of the team and the organisation. You will learn how to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

BSBMKG401 Profile the market

Profiling a target market or market segments in accordance with a marketing plan and to develop market positioning strategies is covered here.

BSBMKG419 Analyse consumer behaviour

This unit describes the skills and knowledge you require to analyse consumer behaviour to target marketing to specific markets and specific needs.

BSBMKG501 Identify and evaluate marketing opportunities

The skills and knowledge you require to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations are developed in this unit.

BSBMKG502 Establish and adjust the marketing mix

Determining the optimum marketing mix for a business through analysis of inter-related marketing components is what you will cover in this unit.

BSBPMG522 Undertake project work

You will learn what is required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.

BSBREL501 Build international client relationships

Learning how to build effective international client relationships including analysing, identifying and applying culturally appropriate communication strategies is covered in this unit.

BSBREL502 Build international business networks

You will learn how to build international business networks that benefit the business and its clients in a culturally appropriate way in this unit.

BSBRSK501 Manage risk

The skills and knowledge you require to manage risks in a range of contexts across the organisation or for a specific business unit or area is covered in this unit.

BSBSUS501 Develop workplace policy and procedures for sustainability

Developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists is a requirement of leaders and managers. You will develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This important unit describes the skills and knowledge you will require to implement and monitor the organisation’s workplace health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

BSBWOR404 Develop work priorities

When designing your own work schedules and work plans, you will establish priorities for your work. This unit will train you to monitor and obtain feedback on your own work performance and access learning opportunities for professional development.